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Free returns within 14 days!

Ordered before 15:00 on working days, delivered tomorrow!

    FAQ

    We have listed all frequently asked questions about Wegman for you.

    question_answerGeneral questions

    This is completely free!

    If you order during the week before 16:00, the order will be delivered the next day .

    If you order on the Saturday for 16:00 the order will be delivered on Tuesday .

    If you order on the Sunday  before 16:00, the order will be delivered on Tuesday  .

    If you order not before 16:00, delivery will be postponed to one day with the exception of Sunday.

    You can use the payment methods mentioned below:

    •IDEAL

    •Bancontact

    •Visa

    •Mastercard

    •Maestro

    •PayPal

    •Amex

    •Apple Pay

    •Pay Klarna afterwards (Paying with Klarna is very simple By choosing Klarna as a payment method, you would first like to receive your products before you actually pay.

    Below we have explained step by step how you can order a product from us.

    1. Put the product you would like to have in the shopping cart.

    2. Once you have arrived in the shopping cart, press the ''Checkout'' button. This will lead you to the page where you can enter the contact information and the delivery address. Fill this in and press ''Continue sending''.

    3. On this page you can determine the shipping method. These are all free so don't worry and choose the one that is easiest for you ;)!

    4. Press the button ''Go to payment''. Here you can choose from our many payment options. As soon as you have made the choice, press ''check order''.

    5. In this step you can check everything before paying for your order to see if everything what you have done is correct.

    6. After checking, press ''Complete order'' and you will be automatically redirected to the site of your chosen payment method.

    7. After payment you will receive a confirmation from us by email and we will get to work as soon as possible to send your package. We will keep you informed by e-mail about the delivery.

    The satisfaction guarantee means, when a customer orders a product from us, we ensure that he or she receives the maximum care to be able to use the product optimally. If there are any problems, we will look for the best solution together with the customer.

    You can return the purchase within 14 days

    Return conditions:

    The item is in the original packaging (if possible) .

    Warranty period:

    As a consumer, you are entitled to the legal provisions regarding warranty on every purchase. The legal guarantee means that the product is or must do what you can reasonably expect from it.

    All products of the Wegman brand have a 1 year warranty. This is an additional warranty offered that does not affect the statutory rights of the consumer.

    How quickly will I be refunded after returning:

    We will refund you immediately after we have completed your return. We have processed most returns within 5 working days. How soon the money is in your account after that depends on your payment method.

    Financial handling of the return:

    Returning a Wegman product is completely free !
    If you are not sure whether this product is something for you, you can always try it out.
    I do recommend sending your question to the mail or chat.

    If you have a complaint about our products or our service, you can contact us via the contact form. You will receive a substantive response from us within 1-2 days of receipt of your complaint. If you don't agree with the solution or we can't work it out together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

    Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

    As a consumer, you are entitled to the legal provisions regarding warranty on every purchase. The legal guarantee means that the product is or must do what you can reasonably expect from it.

    All Wegman products have a 1 year warranty. This is an additional warranty offered that does not affect the consumer's statutory rights.

    music_noteFM Transmitters

    An FM Transmitter is a device that transmits music from, for example, your smartphone, tablet or MP4 player on the FM band. You kind of create your own radio station that can only be received very locally. The transmitted power of an FM Transmitter is low, which means that the range is a maximum of 40 meters 

    FM Transmitters are mainly used to play your own music in the car, without the car radio being connected to the music carrier. You can set a frequency on the FM Transmitter yourself. By setting the frequency of the car radio to the same frequency, the sound from the FM Transmitter will be played through the car radio. Any FM radio can receive the signals from FM Transmitters.

    The most commonly used Frequencies are 87.5 and 108. If the frequency is not properly adjusted, you may experience annoying noise when using the FM Transmitter.

    The FM Transmitter works best on a empty frequency (a frequency where no radio is playing). The recommended frequencies may not work optimally in your area, so look for another frequency where you don't notice any noise.

    Make sure that the FM Frequency you are using is always an empty FM Frequency. Find more information about the correct frequency in the articles above.

    Often the sound of the FM Transmitter is not set correctly for your radio, if you experience noise you can easily change the sound of the FM transmitter. How to adjust the sound for you FM Transmitter can be found in the manual that is included.

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    Known from TV

    Tested in Werner's garage on Veronica